Your privacy and security is of the utmost importance to us. We describe in this policy how we collect and use information about you in your use of our services, including our platform and the website.

1. Who are we?

We are Spokane ShrinkWrap Co, a locally owned and operated plastic fabrication company. We are partnered with and owned by the same entities as Shadow Storage Lake Roosevelt, who we share data with.

2. How do we collect your data?

We collect information about you when you fill in a sign up or contact form on our website or send us an email. We may also receive your personal data from third parties, when you express your interest for our services to them. We collect information by automated means. When you visit our website, view one of our advertisements on a third party-owned website, or read our marketing newsletters, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences, tracking your use of the website, and for audience measurement purposes.

3. What data do we collect?

Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform (i.e. your name, email address, postal address, phone number, other contact information you share with us, associated domain name and credit card information).

Non-personal data. This is information that doesn’t let us determine your identity. This generally comes from your use of the services after registering on our website. Non-personal data includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregation) any personal data.

4. How do we use your data?

If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website.

When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your data:

to create and maintain your customer profile, render services to you, and communicate with you in the rendering of those services; to market to you in the future unless you express a desire to not be contaced;to respond to any requests you may submit for support or sales information, or similar communications;to communicate with you about our services (for example through newsletters, marketing emails, announcements or special offers);for billing and collection purposes, if you have subscribed to one of our paid plans;for the investigation, prevention and management of fraud and for breaches of our Terms of service;to enable third parties to provide services to us;for customers that request allocated dedicated IP addresses, for the purposes of assigning the dedicated IP address to that customer;personalize, assess, and improve our services, content and materials and for audience measurement purposes;to comply with applicable laws to which we are subject.

We may use your non-personal data to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.

5. What are our purposes and legal basis for collecting your personal data?

We collect your personal data because we need it to perform a contract we have signed with you or because you have taken steps to enter into a contract with us (for instance, when you fill in a contact form to request information about our services or when you sign up for services). Otherwise, we collect personal data based on your consent for that specific purpose, and in limited purposes under legitimate interests (for example, to enable us to foster and develop our relationship (with the use of a customer relationship management system).

6. With whom do we share personal data?

Except for the limited circumstances we describe here or in an applicable agreement, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services, and we ensure that we have in place data protection requirements with these third parties. We may also share your personal data as required or permitted by law and as to optimally provide our services through third party providers as described below.

We use Stripe® to process payments, and therefore provide them with the personal data required to charge your credit card and maintain any payment mandate information as law requires.

Customer engagement: We use third-party service providers and platforms (such as GoHighLevel and Zapier) for customer engagement, customer chat, product feedback and customer support ticketing.

7. For how long do we retain your personal data?

We keep your personal data for as long as is necessary to provide our services to you (unless otherwise required by law).

8. What are your rights in connection with personal data?

In accordance with Data Protection laws, you have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no legitimate reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

Withdraw your consent and opt-out from our communications. We will honor your opt-out within 14 days. Please note that you cannot unsubscribe from service-related messages if you remain a customer.

Object to processing of your personal data, for example, if we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data (right to data portability).

If you want to exercise any of the above rights, please email us.

10. Security

The security and integrity of your personal information is very important to us. We follow industry accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We ensure the appropriate electronic, physical and managerial procedures are in place with a view to safeguarding and preserving all the data handled. Our infrastructure is located in top-tier data centers. Each of these locations adhere to strict physical and procedural controls which are frequently audited. Our applications are routinely scanned for vulnerabilities and an independent penetration test is conducted annually. Our employees undergo background checks (when allowed) and sign non-disclosure agreements at the time of hire.

Remember, though, that some parts of the services are public and that email, by its nature, is not a reliably private means of communication. If you voluntarily provide personal data in a public area of the website, unrelated parties online will be able to view it and collect it. If you don’t want to make this information publicly available, you shouldn’t post it.